NEW ZEALAND:

• Urban delivery $6.50
• Rural delivery $9.00

AUSTRALIA:

Orders are sent via NZ Post and takes 5-8 working days at a flat rate of $12.

We value every order we get and always aim to pack and dispatch orders within 24 hours (Monday-Friday midday).

Within New Zealand, packages are generally sent with either Courier Post or Poste Haste couriers.

Typically, deliveries take up to 48 hours for urban areas. Please allow another 2+ days for rural
deliveries.

For Australian deliveries, we currently use tracked NZ Post which is currently taking 5-8 days for delivery.  

Yes, we can deliver to a PO Box.

Once the courier has collected and scanned your parcel, you should be able to track delivery progress and status.

If you have any concerns, please email hello@ecovask.nz so we can look into it.

Important Notice for Our US Customers

Due to the current international shipping tariffs, exporting to the United States is unfortunately not feasible at this time. A 26% import tariff is being applied to our parcels entering the US, significantly impacting the affordability and fairness of shipping costs.

We're continuing to monitor the situation closely and will update this page if things change. In the meantime, we so appreciate your interest in Ecovask and your understanding while we navigate these challenges as a small, values-led business.

If you’d like to be notified if/when US shipping resumes, feel free to contact us and we’ll keep you in the loop.

We're happy to offer Click & Collect from our Showroom at 56 Barry’s Point Road, Takapuna.  

There is usually someone on site Monday to Friday between 10am and 4pm most days. Often, we are here outside of these hours too but suggest you call us on 021 489 850 to
confirm.

To order, select the Click & Collect option at checkout. We will email you when your order is ready for collection.

We understand the concern of choosing items online and the disappointment that can occur when they don’t fulfil your expectations.  Therefore, if you wish to return or exchange your order for whatever reason, we’re here to help!

We offer returns within 15 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

We stand by our products and want you to be 100% happy with them. If for whatever reason, you are not happy with an item even after you have used it (as long as it is within our 15-day window), we are happy to offer you a store credit or refund.

If you still have your order confirmation email, forward it to hello@ecovask.nz advising which products you would like to return and if you would like a store credit, a different product, or a refund.

Please note, we do not cover cost of return postage.

As soon as we have received your returned items, we will initiate a refund request using the same method of payment used at the time of purchase. Please allow up to 48 hours for this to come through.

Store credits or exchanges will be actioned as soon as returned items are received.

Absolutely! We know what it's like when you just want a conversation with someone. Feel free to call Viv on 021 489 850.